We want you to love your new shoes. If you have any questions about or issues with your order, please reach out at info@ps821.com. We will happily assist you with a return or exchange or address any other concerns you may have. Please note that all returns must be unworn and in brand new condition, and that returns must be initiated within 30 days of receiving your order. Refunds will be processed through the same form of payment received through original order.